Frequently Asked Questions
Clear answers before the first order.
A practical guide to our supply routes, customization, commercial confirmation and company relationship. Product-specific details remain subject to inquiry review.
Buying from Yuansen
What international buyers usually want to confirm.
We avoid publishing fixed promises where product, quantity or destination changes the answer. These FAQs explain the process and show what will be confirmed in your inquiry.
01CustomizationDo you support OEM and ODM?+
Yes. Logo, packaging, formula or function can be discussed according to the product, target quantity and destination market. Technical and commercial feasibility is confirmed for each inquiry.
02SupplyAre all products manufactured by Jiaozuo Daan?+
No. Daan supports Yuansen's core shoe, leather and selected cleaning categories. Other consumer goods are sourced through qualified manufacturing partners. Each product page identifies the relevant supply route.
03Commercial TermsHow are order requirements confirmed?+
Share the selected product, target quantity, packaging, customization needs and destination market. The practical order conditions are then confirmed for that inquiry rather than published as a fixed online figure.
04SamplesCan I request samples before placing an order?+
Yes. Samples are supported. The available sample format, cost, preparation time and shipping method are confirmed according to the selected product, customization needs and destination.
05ShippingCan you ship to my country?+
We evaluate supply and shipping options for international markets. Final feasibility depends on the product, destination and applicable transport restrictions, particularly for liquids and fragrance products.
06DocumentsCan you provide SDS or product certificates?+
Relevant SDS and supporting documents are available for selected products upon request. The exact document set is confirmed according to the product and destination-market requirements.
07Business VerificationWhy may the payee or export company be Yuansen rather than Daan?+
Zhengzhou Yuansen Trading Co., Ltd. and Jiaozuo Daan Daily Chemical Co., Ltd. are separate legal entities whose current business licenses identify Liang Erwu as the legal representative of both companies. Yuansen handles trading and export coordination, while Daan is the affiliated manufacturing base. The applicable company, beneficiary and commercial terms will be identified in the formal PI or contract.
08Commercial TermsDo you publish prices or live inventory online?+
No. Price, availability and lead time are confirmed per inquiry. Lead time depends on the selected product, order details, customization and the factory's actual production schedule.
09SourcingDo you disclose the names of partner factories?+
Partner-factory names are not displayed publicly. Yuansen coordinates the sourcing route and clearly distinguishes affiliated-manufacturing products from selected partner-sourced products.
10InquiryWhat information should I include in an inquiry?+
Please include the product type, target quantity, destination market, required customization and any reference images. This helps us assess the most practical supply route and next step.
Still need a product-specific answer?
Share your product, target quantity and market. We will confirm the practical next step without treating general guidance as a fixed offer.
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